Terms of Service

Last Updated: January 5, 2025

Welcome to BB Perfect Cleaning Services LTD. These Terms of Service govern your access to and use of our website, services, and any associated interactions. By using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Definitions

• “We,” “Our,” “Us”: Refers to BB Perfect Cleaning Services LTD.
• “You,” “Your”: Refers to the customer or user of our website or services.
• “Services”: Refers to cleaning services provided by BB Perfect Cleaning Services LTD, including but not limited to residential, commercial, and specialized cleaning.

2. Service Scope

• Residential Cleaning: Comprehensive cleaning services for homes, apartments, and other living spaces.
• Commercial Cleaning: Professional cleaning solutions for offices, retail spaces, and other commercial properties.
• Specialized Cleaning: Tailored services such as deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
• Services are provided based on availability and the details agreed upon during booking.
• We reserve the right to refuse or terminate services if the property conditions are hazardous or violate safety standards.

3. Service Areas

We proudly serve clients in the following locations:

• Limassol: Including but not limited to Neapolis, Germasogeia, and Agios Tychonas.
• Nicosia: Covering central Nicosia and surrounding suburbs.
• Larnaca: Serving the city center and neighboring areas.
• Paphos: Including Kato Paphos, Coral Bay, and nearby regions.
• Famagusta: Covering Ayia Napa, Protaras, and surrounding locales.
  If your location is not listed, please contact us to confirm service availability.

4. Bookings and Payments

• Booking Confirmation: Your booking is confirmed upon payment or receipt of confirmation via email.
• Payment Terms: Payments must be made in full before or on the day of service. Accepted methods include credit/debit cards, PayPal, or cash.
• Cancellation Policy:
  • Cancellations made at least 24 hours before the scheduled service are free of charge.
  • Late cancellations (less than 24 hours) may incur a cancellation fee of 50% of the booking value.

5. Customer Responsibilities

• Accurate Information: Provide accurate details about your property and service requirements. Misrepresentation may result in additional charges or service refusal.
• Access to Property: Ensure safe and secure access to the property for our cleaning team.
• Personal Belongings: Secure valuables before service. We are not responsible for lost or damaged items unless caused by proven negligence.

6. Liability

• Property Damage: If damage occurs during cleaning, it must be reported within 24 hours of service completion. Valid claims will be addressed under our liability insurance.
• Limitations: We are not liable for:
  • Pre-existing damage to property.
  • Issues arising from inaccurate information provided by the customer.

7. Refund Policy

• Refunds may be issued in the following cases:
  • The service did not meet the agreed standards, and a resolution cannot be provided.
  • The booking was canceled within the permitted timeframe.
• No refunds will be issued for completed services or late cancellations.

8. Use of the Website

• You agree not to misuse our website, including attempts to compromise its security or disrupt functionality.
• You may not use our website for illegal or unauthorized purposes.

9. Privacy

Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Modifications to Services and Terms

• We reserve the right to modify or discontinue services at any time without prior notice.
• Updates to these Terms of Service will be posted on this page with the revised date.

11. Third-Party Services

Our website or services may include links to third-party websites or integrations. We are not responsible for the content, privacy policies, or practices of third-party services. Please review their terms and conditions before engaging.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Cyprus. Any disputes will be resolved under the jurisdiction of the Cypriot courts.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:
Company Name: BB Perfect Cleaning Services LTD
Email: info@perfectcleaningservices.com.cy
Phone: +357 96906429
Address: Avgerinou 17, 3083, Limassol, Cyprus

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.