Effective Date: 5th January 2025
Who We Are
Our website address is https://perfectcleaningservices.com.cy.
Company Name: BB Perfect Cleaning Services LTD
Address: Avgerinou 17, 3083, Limassol, Cyprus
Email: info@perfectcleaningservices.com.cy
Phone: +357 96906429
We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
What Personal Data We Collect and Why
1. Information You Provide
- Contact Details: Name, email address, phone number, and address (for booking services or inquiries).
- Service Details: Information about the cleaning services you request.
- Payment Information: For processing secure payments (via third-party gateways like PayPal or Stripe).
Purpose: To provide services, respond to inquiries, process payments, and fulfill contractual obligations.
2. Automatically Collected Information
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Pages viewed, time spent on the website, and interaction data (via cookies and analytics).
Purpose: To analyze website performance, improve user experience, and ensure security.
3. Cookies and Tracking
We use cookies to:
- Remember your preferences.
- Track user behavior on our website for analytics purposes.
- Display personalized content or offers.
You can manage cookies through your browser settings. Learn more about cookies in our Cookie Policy.
Legal Basis for Processing
We collect and process your personal data based on:
- Contractual Necessity: For booking services or responding to inquiries.
- Legitimate Interests: To analyze usage, secure our platform, and improve services.
- Consent: For marketing communications or non-essential cookies (you can withdraw consent anytime).
- Legal Obligations: For tax, accounting, or legal compliance.
How Long We Retain Your Data
We retain personal data for the following periods:
- Contact Form Submissions: 6 months.
- Analytics Records: 12 months (anonymized where possible).
- Purchase and Transaction Records: 10 years (to comply with tax and legal obligations).
- Comments: Retained indefinitely unless deleted by the user.
Your GDPR Rights
Under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccuracies in your personal data.
- Erasure: Request deletion of your data (subject to legal retention obligations).
- Restriction: Limit how we process your data in certain circumstances.
- Data Portability: Request your data in a machine-readable format.
- Objection: Object to the processing of your data for direct marketing purposes.
- Withdraw Consent: Revoke consent for specific data uses (e.g., marketing).
- Complaint: File a complaint with the relevant supervisory authority (in Cyprus, this is the Office of the Commissioner for Personal Data Protection).
To exercise these rights, contact us at info@perfectcleaningservices.com.cy.
Who We Share Your Data With
We share data only as necessary to provide services or comply with the law:
- Service Providers:
- Payment Gateways: PayPal (Privacy Policy) and Stripe (Privacy Policy).
- Analytics: Google Analytics (Privacy Policy).
- Legal Compliance: To comply with legal obligations or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred to the new entity.
Data Transfers Outside the EU
Your data may be transferred to countries outside the EU (e.g., for payment processing or analytics). We ensure compliance with GDPR standards through:
- Standard Contractual Clauses (SCCs) with service providers.
- Providers adhering to frameworks like EU-US Privacy Shield or equivalent agreements.
How We Protect Your Data
We implement robust security measures, including:
- Encryption: Securing data during transmission.
- Access Controls: Limiting access to authorized personnel only.
- Regular Security Audits: Identifying and mitigating vulnerabilities.
- Training: Educating staff on GDPR compliance and data protection best practices.
Data Breach Procedures
In the event of a data breach:
- Affected users will be notified within 72 hours of discovery.
- We will investigate and mitigate the breach.
- Reports will be filed with the relevant supervisory authority.
Cookies and Analytics
We use cookies for tracking and improving user experience. You can opt out of tracking via:
- Browser settings: Manage or block cookies.
- Google Analytics Opt-Out Tool: https://tools.google.com/dlpage/gaoptout.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Changes will be posted on this page with the updated effective date.
Contact Information
If you have any concerns or questions about this policy, please contact us:
Email: info@perfectcleaningservices.com.cy
Phone: +357 96906429
Address: Avgerinou 17, 3083, Limassol, Cyprus
